If the final cost is higher than you expected there are several reasons this might occur:
Black Cab - Metered fare
Black Cab fares are calculated by the in-car taximeter in real-time. The price quoted on the app is only an estimation of the cost. The final fare can sometimes be more than this estimation due to unforeseen circumstances such as traffic, roadblocks, weather conditions, accidents etc.
Ride - Fixed-fare
Ride fares are offered upfront. The price you see when booking the trip is the price you'll pay. The price is based on your projected distance and any surcharges applied in the event of high demand.
The final fare can slightly vary if:
- You incur a waiting fee
- Your trip ends up being significantly longer than initially estimated
- You modified your destination & the distance is longer than the initial drop-off point (you'll always be asked to confirm the new fare before modifying the destination)
Learn all about the different fare types here.
Leaving the vehicle early
If you had to leave the vehicle before the end destination and weren't able to modify this on the app, please contact us via the app and select the trip associated. Our support team will review your case and proceed with any refund/adjustment needed.
Additional fees may have been applied. These fees are always transparently provided in the fare breakdown before booking your trip and in your invoice.
You might have seen a temporary hold on your bank account, which is applied when your booking is accepted. This is not a payment but an authorisation of your payment method to ensure it can cover the potential service cost. For detailed information, visit our Temporary Holds & Pending Transactions section.