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Payments, Pricing & Invoices
Payments, Pricing & Fees
Payments, Pricing & Fees
I think I've been charged twice
How much is a cancellation fee and when does it apply?
What's a 'High Demand Fee'?
What are Luggage fees?
What is the 'Reservation fee'?
What is the 'Service Fee'?
What is Surge pricing?
How does Fare Adjustment work?
I paid for my trip with cash and card
What are FREENOW's additional fees?
I think I've been charged for a trip I didn't take
When do waiting fees apply?
My fare doesn't reflect the fixed-fare I was initially shown
How much does a moped rental cost through the FREENOW app?
I don't understand the price I've paid
Why are the charges on my bank account different to the booking fare?
Why did my payment fail?
How do I settle an outstanding payment?
My driver requested that I pay a toll
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