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  1. FREE NOW
  2. Payments, Pricing & Invoices
  3. Payments, Pricing & Fees

Payments, Pricing & Fees

  • I think I've been charged twice
  • How much is a cancellation fee and when does it apply?
  • What's a 'High Demand Fee'?
  • What are Luggage fees?
  • What is the 'Reservation fee'?
  • What is the 'Service Fee'?
  • What is Surge pricing?
  • How does Fare Adjustment work?
  • I paid for my trip with cash and card
  • What are FREENOW's additional fees?
  • I think I've been charged for a trip I didn't take
  • When do waiting fees apply?
  • My fare doesn't reflect the fixed-fare I was initially shown
  • How much does a moped rental cost through the FREENOW app?
  • I don't understand the price I've paid
  • Why are the charges on my bank account different to the booking fare?
  • Why did my payment fail?
  • How do I settle an outstanding payment?
  • My driver requested that I pay a toll
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