Payments, Pricing & Fees

I think I've been charged twice

How much is a cancellation fee and when does it apply?

What's a 'High Demand Fee'?

What are Luggage fees?

What is the 'Reservation fee'?

What is the 'Service Fee'?

What is Surge pricing?

How does Fare Adjustment work?

I paid for my trip with cash and card

What are FREENOW's additional fees?

I think I've been charged for a trip I didn't take

When do waiting fees apply?

My fare doesn't reflect the fixed-fare I was initially shown

How much does a moped rental cost through the FREENOW app?

I don't understand the price I've paid

Why are the charges on my bank account different to the booking fare?

Why did my payment fail?

How do I settle an outstanding payment?

My driver requested that I pay a toll