Temporary Holds & Pending Transactions

What's a temporary hold?

A temporary hold is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method works/has sufficient ... View full article

Why are FREE NOW pre-authorising my payment method?

This is to ensure your payment method works/has sufficient funds when booking a trip/renting a vehicle. View full article

Why is my bank statement showing a pending transaction and a charge for the same trip?

If you're seeing more than one FREE NOW entry on your bank statement rest assured you haven't been charged twice! This is not a charge but a card authorisation by your bank. When you book a trip vi... View full article

Why has FREE NOW charged me even though I never took the trip?

This may be a temporary hold. This is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method wor... View full article

How much money will be held?

The amount depends on the type of service* and the passenger's payment method: Credit or Debit Card Vehicle Type Specific Destination Entered No Destination Entered Black Cab or Black... View full article

When will my temporary hold be released?

FREE NOW will automatically request the payment provider to release the temporary hold within 30 minutes for completed trips, and 15 minutes for cancelled trips. However, it may take up to 7 workin... View full article