FREE NOW

Popular Articles

• How do I set up a FREE NOW Business Account?
  If you’d like to go ahead and set up an account with FREE NOW, you can use our 'Self Sign Up' option. You can start the process by clicking here. 1. Set up account Set up is quick and easy, we jus... View full article
• How can I download the monthly invoice for my business account?
  Invoices are emailed to a designated email address on the first of the month. You will receive a monthly invoice regardless of whether you have a credit card or billing account. These invoices can ... View full article
• What can I do if I forgot my password?
  If you can not log in to the Admin Panel, you can request a password reset from the login page. There is also a reset request option on the log in screens of the Web Booker. For verification purpo... View full article
• How can I book a taxi for an employee through the Web Booker?
  For booking a trip via the Web Booker, you just need to follow the next steps: Set the pick-up point and destination Assign an employee of your company's list on 'Who are you booking for?'. If is ... View full article
• I think I've been charged twice
  In the event you think you've been charged twice, please, first evaluate carefully these 3 scenarios: If a charge has been made through the app and by cash/card to the taxi driver, please, contact... View full article
• I think I've been charged for a FREE NOW trip I didn't take
  We're sorry to hear you've been charged for a trip you didn't take. There could be a couple of reasons why this has happened. Please read through all cases, or jump straight to the situation that s... View full article
• How much is a cancellation fee and when does it apply?
  In an attempt to provide a fairer experience for drivers, we've introduced a £6 passenger cancellation fee for Ride tours and a £5 passenger cancellation fee for Taxi tours. We understand that pass... View full article
• What's a pre-authorisation?
  A pre-authorisation is a temporary hold of money on your payment method at the time of submitting your travel request, or when renting one of our mobility services. Thanks to the pre-authorisation ... View full article
• How can I report a safety issue that happened during my FREE NOW trip?
  When you take a trip with FREE NOW, the most important thing is to get there safely, and your safety is our number one priority. If you've been involved in a serious incident and are injured, or fe... View full article
• How can I contact my driver about a lost item?
  If you have lost property in a FREE NOW taxi, depending on when your journey took place, there are two ways to proceed. More than 7 days after your trip  If it has been more than 7 days since you c... View full article
• I couldn't reach my FREE NOW driver about my lost item
  If your trip has ended within the last 7 days, please click here. If it's been more than 7 days since you completed your trip, or you're unable to contact your driver by the app, please complete ou... View full article
• Are all trips eligible for a Cancellation Fee?
  Standard ad-hoc and prebooked trips booked via the FREE NOW app are all eligible for a cancellation fee of £5 on rides which meet the following criteria: The passenger cancels 2 minutes or more af... View full article
• When will I be paid?
  Payments will be processed once a week, every Tuesday. This will cover all trips from the week prior (Monday - Sunday).  Any cancellation fees or other credits will also be paid once a week with th... View full article
• What should I do if a passenger forgot something in my car?
  You found an item In the event that you find a lost item in your taxi, we will try to help you return it to the passenger. To do this: Go to the 'Trips' section on the menu of your app  Locate the... View full article
• How do I refer another taxi driver?
  If you are a driver and refer FREE NOW to a new driver, he/she will receive the current Onboarding Bonus (up to £600 in the two weeks), and you will receive £400 once they've completed 50 trips in... View full article
• How do I reset my password?
  Forgot your password? No worries, here’s how to reset it. Open the FREE NOW driver app. On the login page, click ‘Forgotten password?’. (see the 1st image below) A new page will appear (see the 2n... View full article
• How can I register with FREE NOW?
  Registering to drive with FREE NOW is simple and we’d love to have you on board! If you’d like to drive with us: Download the FREE NOW driver app onto your mobile device. The driver app can be dow... View full article
• How do I refer another PHV driver?
    If you are a driver and refer FREE NOW to a new driver, he/she will receive the current Onboarding Bonus (up to £400 in the two weeks), and you will receive £200 once they'... View full article