FREE NOW

Popular Articles

• How do I set up a FREE NOW Business Account?
  If you’d like to go ahead and set up an account with FREE NOW, you can use our 'Self Sign Up' option. You can start the process by clicking here. 1. Set up account Set up is quick and easy, we jus... View full article
• How can I download the summary statement for my business account?
  On the first of the month, we send Summary statements to the email address provided regardless of whether you have a credit card or a billing account. These statements can be downloaded at any time... View full article
• What can I do if I forgot my password?
  If you can not log in to the Admin Panel, you can request a password reset from the login page. There is also a reset request option on the log in screens of the Web Booker. For verification purpo... View full article
• How can I book a taxi for an employee through the Web Booker?
  For booking a trip via the Web Booker, you just need to follow the next steps: Set the pick-up point and destination Assign an employee of your company's list on 'Who are you booking for?'. If is ... View full article
• I think I've been charged twice
  This may be a temporary hold. This is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method wor... View full article
• How much is a cancellation fee and when does it apply?
  The cancellation fee is £6 for Rides (PHV, private car), and £5 for Taxi (Black Cab) To compensate the driver for the time and resources spent, we apply a cancellation fee when: The driver cancels... View full article
• What's a temporary hold?
  A temporary hold is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method works/has sufficient ... View full article
• How can I report a safety issue that happened during my FREE NOW trip?
  If you've been involved in a serious incident and are injured, or feel unsafe, then we strongly recommend you contact the emergency services on 999. If you'd like immediate assistance from one of o... View full article
• How can I report a lost item?
  If you've left something in a FREENOW follow these 2 steps; Call your driver directly via the app. This is the fastest way to retrieve your belongings. For instructions on how to call your driver... View full article
• I couldn't reach my FREE NOW driver about my lost item
  If it's been more than 7 days since you completed your trip, or you're unable to contact your driver by the app, please complete our Lost Item Report Form with details of your item and trip. Our Pa... View full article
• Are all trips eligible for a Cancellation Fee?
  Standard ad-hoc and prebooked trips booked via the FREE NOW app are all eligible for a cancellation fee of £5 on rides which meet the following criteria: The passenger cancels 2 minutes or more af... View full article
• When will I be paid?
  Payments are processed weekly. Find payment dates for March below. All earnings (incl fees, bonuses, and other adjustments) will be paid the week after they were accrued. For example, the earnings ... View full article
• What should I do if a passenger forgot something in my car?
  You found an item In the event that you find a lost item in your taxi, we will try to help you return it to the passenger. To do this: Go to the 'Trips' section on the menu of your app  Locate the... View full article
• How do I refer another taxi driver?
  If you are a driver and refer FREE NOW to a new driver, he/she will receive the current Onboarding Bonus (up to £600 in the two weeks), and you will receive £400 once they've completed 50 trips in... View full article
• How do I reset my password?
  Forgot your password? No worries, here’s how to reset it. Open the FREE NOW driver app. On the login page, click ‘Forgotten password?’. (see the 1st image below) A new page will appear (see the 2n... View full article
• When will I be paid?
  Payments are processed weekly. Find payment dates for March below. All earnings (incl fees, bonuses, and other adjustments) will be paid the week after they were accrued. For example, the earnings ... View full article
• How can I register with FREE NOW?
  Registering to drive with FREE NOW is simple and we’d love to have you on board! If you’d like to drive with us: Download the FREE NOW driver app onto your mobile device. The driver app can be dow... View full article
• How do I refer another PHV driver?
    If you are a driver and refer FREE NOW to a new driver, he/she will receive the current Onboarding Bonus (up to £400 in the two weeks), and you will receive £200 once they'... View full article