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• 🇮🇪 I'm a Passenger in Ireland 🇮🇪
  If you're a FREE NOW Passenger in Ireland it looks like you may be on the incorrect Help Centre!  To make sure you're getting the correct information; Click the globe icon in the top right-hand co... View full article
• I think I've been charged twice
  If you're seeing more than one FREE NOW entry on your bank statement relating to a recent trip, rest assured it's unlikely you've been double charged. Instead, one of the entries is likely to be a ... View full article
• I think I've been charged for a FREE NOW trip I didn't take
  We're sorry to hear you've been charged for a trip you didn't take. There could be a couple of reasons as to why this has happened. Please read through all cases, or jump straight to the situation ... View full article
• When do cancellation fees apply?
  A cancellation fee will apply: If the passenger decides to cancel the order 2 or more minutes after the driver has accepted the transportation services’ request, the passenger will be charged a £6... View full article
• How much is a cancellation fee?
  In an attempt to provide a fairer experience for drivers, we've introduced a £6 passenger cancellation fee for Ride tours and a £5 passenger cancellation fee for Taxi tours. We understand that pass... View full article
• How can I contact my driver about a lost item?
  We're sorry to hear that you have lost an item in a FREE NOW vehicle! The best way to check if your driver has found the item is to contact them directly via the app, which you can do for up to 7 d... View full article
• I couldn't reach my FREE NOW driver about my lost item
  If your trip has ended within the last 7 days, please click here. If it's been more than 7 days since you completed your trip, or you're unable to contact your driver by the app, please complete ou... View full article
• 🇮🇪 I'm a Taxi Driver in Ireland 🇮🇪
  If you're a Taxi Driver in Ireland it looks like you may be on the incorrect Help Centre!  To make sure you're getting the correct information; Click the globe icon in the top right-hand corner (I... View full article
• How can I keep my information up-to-date?
  As a licensed dispatch operator, FREE NOW has a legal requirement to maintain up-to-date and accurate information on all drivers, at all times. If you need to change or update any infromation, you'... View full article
• How do I reset my password?
  Forgot your password? No worries, here’s how to reset it. Open the FREE NOW driver app. Tap 'Sign in' Tap 'Continue' on the pop-up notification  Click ‘Forgotten password?’. (Image 3) A new page w... View full article
• Are all trips eligible for a Cancellation Fee?
  Standard ad-hoc and prebook trips booked via the FREE NOW app are all eligible for a cancellation fee of £5 on rides which meet the following criteria: The passenger cancels 2 minutes or more afte... View full article
• Where can I see my cancellation fees?
  Cancellation Fees will be paid out once a week, every Tuesday, along with your payments from completed jobs. You can find your total value of cancellation compensations on your invoice summary as w... View full article
• What should I do if a passenger forgot something in my car?
  If a passenger has left something inside your vehicle, they'll be able to contact you through the app, up to 7 days after the trip ends: Please note that this phone service is anonymised, so the p... View full article
• How can I register with FREE NOW?
  Registering to drive with FREE NOW is simple and we’d love to have you on board! If you’d like to drive with us: Download the FREE NOW driver app onto your mobile device. The driver app can be dow... View full article
• How do I reset my password?
  Forgot your password? No worries, here’s how to reset it. Open the FREE NOW driver app. On the login page, click ‘Forgotten password?’. (see the 1st image below) A new page will appear (see the 2n... View full article
• How can I register with FREE NOW?
  Registering to drive with FREE NOW is simple and we’d love to have you on board! If you’d like to drive with us: Download the FREE NOW driver app onto your mobile device. The driver app can be dow... View full article
• How do I set up a FREE NOW Business Account?
  If you’d like to go ahead and set up an account with FREE NOW, you can use our 'Self Sign Up' option. You can start the process by clicking here. 1. Set up account Set up is quick and easy, we jus... View full article
• How can I download the monthly invoice of my Business Account?
  Invoices are emailed to a designated email address on the first of the month. You will receive a monthly invoice regardless of whether you have a credit card or billing account. These invoices can ... View full article
• How can I order a taxi for a guest via the Web Booker?
  To order a trip for somebody else that is not affiliated to your FREE NOW Business Account, simply follow the next steps: Enter the basic trip details (Pick-up and Destination) Select the payment... View full article