FREE NOW

Popular Articles

• How do I set up a FREE NOW Business Account?
  If you’d like to go ahead and set up an account with FREE NOW, you can use our 'Self Sign Up' option. You can start the process by clicking here. 1. Set up account Set up is quick and easy, we jus... View full article
• How can I download the monthly invoice of my Business Account?
  Invoices are emailed to a designated email address on the first of the month. You will receive a monthly invoice regardless of whether you have a credit card or billing account. These invoices can ... View full article
• What can I do if I forgot my password?
  If you can not log in to the Admin Panel, you can request a password reset from the login page. There is also a reset request option on the log in screens of the Web Booker. For verification purpo... View full article
• How can I book a taxi for an employee through the Web Booker?
  For booking a trip via the Web Booker, you just need to follow the next steps: Set the pick-up point and destination Assign an employee of your company's list on 'Who are you booking for?'. If is ... View full article
• I think I've been charged twice
  If a charge has been made through the app and by cash/card to the taxi driver, please contact our Passenger Service Team. If you're seeing more than one FREE NOW entry on your bank statement relat... View full article
• I think I've been charged for a FREE NOW trip I didn't take
  We're sorry to hear you've been charged for a trip you didn't take. There could be a couple of reasons as to why this has happened. Please read through all cases, or jump straight to the situation ... View full article
• When do cancellation fees apply?
  A cancellation fee will apply: If the passenger decides to cancel the order 2 or more minutes after the driver has accepted the transportation services’ request, the passenger will be charged a £6... View full article
• What's a pre-authorisation?
  A pre-authorisation is a temporary hold of money on your payment method at the time of submitting your travel request, or when renting one of our mobility services. Thanks to the pre-authorisation ... View full article
• How can I contact my driver about a lost item?
  If you have lost property in a FREE NOW taxi, depending on when your journey took place, there are two ways to proceed. More than 7 days after your trip  If it has been more than 7 days since you c... View full article
• I couldn't reach my FREE NOW driver about my lost item
  If your trip has ended within the last 7 days, please click here. If it's been more than 7 days since you completed your trip, or you're unable to contact your driver by the app, please complete ou... View full article
• How do I reset my password?
  Forgot your password? No worries, here’s how to reset it. Open the FREE NOW driver app. Tap 'Sign in' Tap 'Continue' on the pop-up notification  Click ‘Forgotten password?’. (Image 3) A new page w... View full article
• Are all trips eligible for a Cancellation Fee?
  Standard ad-hoc and prebooked trips booked via the FREE NOW app are all eligible for a cancellation fee of £5 on rides which meet the following criteria: The passenger cancels 2 minutes or more af... View full article
• What should I do if a passenger forgot something in my car?
  If a passenger has left something inside your vehicle, they'll be able to contact you through the app, up to 7 days after the trip ends: Please note that this phone service is anonymised, so the p... View full article
• How do I reset my password?
  Forgot your password? No worries, here’s how to reset it. Open the FREE NOW driver app. On the login page, click ‘Forgotten password?’. (see the 1st image below) A new page will appear (see the 2n... View full article
• How can I register with FREE NOW?
  Registering to drive with FREE NOW is simple and we’d love to have you on board! If you’d like to drive with us: Download the FREE NOW driver app onto your mobile device. The driver app can be dow... View full article