Depending on the route taken for your journey you may incur a toll fee.
An example of a toll fee is the Central London Fee. In an effort to reduce congestion and pollution in Central London, we add a £1 Central London fee to every 'Ride' (Private Hire Vehicle) fleet trip that starts, ends or passes through the Congestion Charge/Ultra Low Emissions Zone.
Please note that toll fees are automatically included in the fare price advertised on the FREE NOW app.
If a FREE NOW driver has requested for you to pay a toll, please reach out to our support team by submitting a request here.