This may be a temporary hold. This is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method works/has sufficient funds.
This usually shows up as 'Pending' and can also be displayed as FRN*hold.free-now.com on your online transactions. Although this isn't an actual charge, your available balance would’ve been temporarily reduced.
Don't worry, you won't be charged twice! Once the trip is completed or cancelled, we charge the actual amount and automatically request the release of this temporary hold - depending on the provider/bank this can take up to 7 days.
If the held amount hasn’t been released after 7 days, you’ll need to contact your payment provider/bank for more information. FREE NOW are not able to speed this process up.
If you haven't ordered a trip and believe it's a fraudulent transaction we suggest;
- Changing your password (steps here)
- Contacting our Support Team. They'll look into the matter
- Contacting your bank to have your payment card frozen or blocked