Your fare is determined by several factors, including the type of vehicle chosen (metered fare or fixed fare), the distance travelled, the time taken, traffic conditions and market demand.
You can always find the fare details in the app's service section, and a comprehensive breakdown of the charges will be provided in the email invoice you receive after your trip is completed.
Please note that FREENOW may charge additional fees such as Service fees, Reservation fees, Waiting time fees, High demand fees or Surge pricing.
Black Cab - Metered fare
Black Cab fares are calculated by the in-car taximeter in real-time. The price quoted on the app is only an estimation of the cost. The final fare can sometimes be more than this estimation due to unforeseen circumstances such as traffic, roadblocks, weather conditions, accidents etc.
Ride - Fixed-fare
Ride fares are offered upfront. The price you see when booking the trip is the price you'll pay. The price is based on your projected distance and any surcharges applied in the event of high demand.
The final fare can slightly vary if:
- You incur a waiting fee
- Your trip ends up being significantly longer than initially estimated
- You modified your destination & the distance is longer than the initial drop-off point (you'll always be asked to confirm the new fare before modifying the destination)