If your employee left something behind during a business trip with Freenow, we'll do our best to help you get it back.
We've made it simple to report a lost item through our website for our B2B Admins:
- Go to our support page and tap the 'Help' button in the bottom right corner
- Select 'Get in touch' > 'Leave a message' > 'B2B Admin'
- Fill in the form, using the company email address used to book the Freenow trip
- For the main contact reason, select 'Hospitality - A passenger left something in the car'
- Include all the important details about the item. Also, write that you allow us to share your contact number with the driver so you can easily arrange the return
To speed up the process, you can also ask your employee to report the loss of their belongings themselves using our Lost property form.
Once you've submitted your request using either option, there's no need to follow up—we've got it covered. We'll handle everything and let you know as soon as we have an update.
💡 Tip: If the lost item is a phone, try using 'Find Devices' (iPhone) or 'Find Hub' (for Android) to check its last known location. This info can be super helpful when you fill out the form!
We're committed to doing our absolute best to help you get your phone back. However, please understand that we can't guarantee the driver has your phone or that it will be returned immediately, as retrieving lost items depends on the driver’s cooperation and availability. We also can't be held responsible for any delays, expenses, or if we can't recover the lost property.