This information is specific to France, as your app locates you there. To view the policy for another country, visit our Help Centre in your browser.
If the final cost is higher than expected, this may be due to several reasons:
Fare type
- Taxi - Metered fare
Calculated in real time by the car's meter. The price shown on the app is just an estimate of the cost. The final fare may sometimes be higher than this estimate due to unforeseen circumstances such as traffic, roadblocks, weather conditions, accidents, etc.
- VTC - Fixed fare
Trip fares are offered in advance. The price you see when booking the trip is the price you will pay. The price is based on the expected distance and any surcharges applied in case of high demand.
The final price may vary slightly if:
- You have to pay waiting fees
- Your trip is much longer than initially expected
- You have changed your destination and the distance is longer than the initial drop-off point (you will always be asked to confirm the new fare before changing the destination).
To learn more about the different rate types, click here.
Exiting the vehicle early
If you had to exit the vehicle before reaching the final destination and were unable to modify it on the app, please contact us via the app and select the associated trip.
Additional fees
Additional fees may have been applied. These fees are always transparently indicated in the fare breakdown before booking your trip and on your invoice.
Temporary hold
You may have seen a temporary hold on your bank account, which is applied when your booking is accepted. This is not a payment, but an authorization of your payment method to ensure it can cover the potential cost of the service. For more information, please refer to our section on Temporary Holds and Pending Transactions.