It could be a temporary hold. It's not a charge but a bank authorization. When you book a trip through the FREENOW app, your payment method is authorized to ensure it works and has enough funds.
This usually appears as "Pending" and can also show up as FRN*hold.free-now.com on your online transactions. Although it's not actual charges, your available balance has been temporarily reduced.
Don't worry, you won't be charged twice! Once the trip is completed or canceled, we charge the actual amount and automatically request the release of this temporary hold - depending on the provider/bank, this can take up to 7 days.
If the held amount hasn't been released after 7 days, you'll need to contact your payment provider/bank for more information. FREENOW cannot expedite this process.
If you have paid for the trip both through the app and in cash or with a card, please contact our Support Team attaching all the receipts via chat.
To access the chat:
- Open the app.
- Go to Account > Help > Chats.
- Make sure to choose the booking you need help with.