As soon as you have been correctly located on the map, enter your destination to show an overview of your trip.
If you are having trouble being located correctly on the map, you can also enter your street and house number manually. To do so, tap the address field to enter an address after you have been located on the map view.
You can search for your specific street and house number manually in the "Address search" field by selecting the desired address from the drop-down list, so your driver can find your location.
After you have clicked on "Prebook / Options" you can then tap on "Booking Options" to refine your booking. Here you can select Multi-Seater or Wheelchair Accessible vehicles as required, as well as selecting "Favourite Driver."
Once all the information is entered correctly, tap "Order taxi" at the bottom of the screen. The app will then automatically send your request to all nearby taxis that match your booking options. As soon as a driver has accepted your order, you will receive a notification letting you know that the driver is on the way.
The message will include a photo of the driver and his/her license plate number to help make sure you find the right FREE NOW vehicle. You can track the arrival of your taxi live on the FREE NOW map and will automatically be informed as soon as your driver arrives.
Got another question? Reach out to our Customer Care Team. They'll be happy to help!