Submit a request

Your email address

Requester E-Mail(optional)

If applicable, please use the email address connected to your FREE NOW account

CC(optional)

Enter an email address to forward your request to. The forwarding is completely free and based on your consent. You can withdraw your consent at any time. Please find more information here: https://www.free-now.com/ie/passenger-privacy-policy/

Company

Which Company are you trying to contact?

What country does your question/issue apply to? :

What country does your question/issue apply to? :

What country does your question/issue apply to?

City(optional)

City - France(optional)

City(optional)

City - Greece(optional)

City - Ireland(optional)

City(optional)

City(optional)

City(optional)

City(optional)

City(optional)

City - United Kingdom(optional)

How can we help?

Select what better describes why you're reaching out to us.

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Let us know who you are!

Main contact reason

Select what better describes why you're reaching out to us.

Main contact reason

Select what better describes why you're reaching out to us.

Main contact reason

Select what better describes why you're reaching out to us.

Main contact reason

Select what better describes why you're reaching out to us.

Main contact reason

Select what better describes why you're reaching out to us.

Main contact reason

Select what better describes why you're reaching out to us.

Main contact reason

Select what better describes why you're reaching out to us.

Main contact reason

Select what better describes why you're reaching out to us.

Main contact reason (optional)

Select what better describes why you're reaching out to us.

Main contact reason

Select what better describes why you're reaching out to us.

Is your issue related to a charge or fee on your trip?(optional)

Date of accident:(optional)

Were you already inside the car when the accident occurred?(optional)

Was anybody hospitalised as a result of the accident?(optional)

Did the police/assistance intervene?(optional)

Was an accident report made?(optional)

Do you know what caused the accident?(optional)

Was the trip eventually fully completed? (optional)

Have you already reported this to the police? (optional)

Was there any physical contact between you and the driver?(optional)

Were there any threats made?(optional)

Do you know what triggered the incident? (optional)

Have you been injured? (optional)

Have you been hospitalised?(optional)

Did you witness any illegal activity during the trip? (optional)

Was anything stolen from you?(optional)

Was the driver's picture on the app different from reality?(optional)

Did the driver provide any explanation? (optional)

Was the trip eventually fully completed? (optional)

Was the trip interrupted by the Police? (optional)

Please give details about the behaviour or comments made by the driver(optional)

How did the driver contact you? (optional)

How did the driver get your contact information?(optional)

Was the driver distracted by their phone?(optional)

Was the driver looking tired/falling asleep?(optional)

Did the driver fail to follow traffic regulations?(optional)

Did you see the driver consuming a substance?(optional)

Why do you think the driver was under the influence?(optional)

Was the car externally damaged (lights, windows)?(optional)

Was the car internally damaged (seatbelt, engine issue)? (optional)

What made you feel unsafe during your trip? (optional)

Was the licence plate different?(optional)

Was the car model/brand different?(optional)

Did the driver provide any explanation? (optional)

Was the trip eventually fully completed? (optional)

Was the trip interrupted by the Police? (optional)

Authority/Entity name:(optional)

Full description of the purpose of the request;(optional)

File or case reference number:(optional)

Contact person for the request:(optional)

Date of return (if possible):(optional)

What is the legal basis for this authority request or obligation?: (FREENOW require this information before we can disclose the requested data)(optional)

Please provide a full description of the incident(optional)

Where did you see the recording device?(optional)

Did the driver say anything? (Please use exact words)(optional)

Please provide a full description of the incident(optional)

What did the driver say? (please use exact words)(optional)

Did you see any illegal substances?(optional)

Have you filed a police report? If so can you provide the crime reference number?(optional)

Subject

Booking ID(optional)

Not required - This number is auto-filled by the app when submitting the form via "Trips" > "Help" button

Partner - Booking ID(optional)

Not required - This number is auto-filled by the app when submitting the form via "Trips" > "Help" button

Partner ID(optional)

Emmy TripID(optional)

Felyx ID(optional)

How can we help?

No detail is too small - we want to hear everything!

Preferred Language

Attachments(optional)

Add file or drop files here