FREE NOW

Popular Articles

• How do I set up a FREE NOW Business Account?
  If you’d like to go ahead and set up an account with FREE NOW, you can use our 'Self Sign Up' option. You can start the process by clicking here. 1. Set up account Set up is quick and easy, we jus... View full article
• How can I download the summary statement for my business account?
  On the first of the month, we send Summary statements to the email address provided regardless of whether you have a credit card or a billing account. Download your statements at any time in PDF fo... View full article
• What can I do if I forgot my password?
  If you can not log in to the Admin Panel, you can request a password reset from the login page. There is also a reset request option on the log in screens of the Web Booker. For verification purpo... View full article
• How can I book a taxi for an employee through the Web Booker?
  For booking a trip via the Web Booker, just follow the next steps: Set the pick-up point and destination Assign an employee of your company's list on 'Who are you booking for?'. If is not affiliat... View full article
• I think I've been charged twice
  This may be a temporary hold. This is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method wor... View full article
• How much is a cancellation fee and when does it apply?
  The cancellation fee is €5 for standard taxis, and €10 for Premium and Prebooked trips. To compensate the driver for the time and resources spent, we apply a cancellation fee when: The driver canc... View full article
• What's a temporary hold?
  A temporary hold is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method works/has sufficient ... View full article
• How can I report a safety issue that happened during my trip?
  If you've been involved in a serious incident and are injured, or feel unsafe, then we strongly recommend you contact the emergency services on 999. You can contact our Passenger Care Team directly... View full article
• How can I report a lost item?
  If you've left something in a FREENOW, follow these 2 steps; Call your driver directly via the app. This is the fastest way to retrieve your belongings. For instructions on how to call your drive... View full article
• I couldn't reach my driver about my lost item
  If it's been more than 7 days since you completed your trip, or you're unable to contact your driver by the app, please complete our Lost Item Report Form with details of your item and trip. Our Pa... View full article
• Are all trips eligible for a Cancellation Fee?
  Ad-hoc/instant and pre-book trips booked via the FREE NOW app may be eligible for a Cancellation Fee if the following criteria are met: When the Driver cancels The Driver arrives at the pickup lo... View full article
• When will I be paid?
  Payments are processed weekly. Find payment dates for March below. All earnings (incl fees, bonuses, and other adjustments) will be paid the week after they were accrued. For example, the earnings ... View full article
• What should I do if a passenger forgot something in my car?
  You found an item In the event that you find a lost item in your taxi, we will try to help you return it to the passenger. To do this: Go to the 'Trips' section on the menu of your app  Locate the... View full article