FREE NOW

Popular Articles

• How do I set up a FREE NOW Business Account?
  If you’d like to go ahead and set up an account with FREE NOW, you can use our 'Self Sign Up' option. You can start the process by clicking here. 1. Set up account Set up is quick and easy, we jus... View full article
• How can I download the monthly invoice of my Business Account?
  Invoices are emailed to a designated email address on the first of the month. You will receive a monthly invoice regardless of whether you have a credit card or billing account. These invoices can ... View full article
• What can I do if I forgot my password?
  If you can not log in to the Admin Panel, you can request a password reset from the login page. There is also a reset request option on the log in screens of the Web Booker. For verification purpo... View full article
• How can I book a taxi for an employee through the Web Booker?
  For booking a trip via the Web Booker, just follow the next steps: Set the pick-up point and destination Assign an employee of your company's list on 'Who are you booking for?'. If is not affiliat... View full article
• I think I've been charged twice
  If a charge has been made through the app and by cash/card to the taxi driver, please contact our Passenger Service Team. If you're seeing more than one FREE NOW entry on your bank statement relat... View full article
• I've been charged for a ride which I did not take
  We're sorry to hear you've been charged for a trip you didn't take. There could be a couple of reasons as to why this has happened. Please read through all cases, or jump straight to the situation ... View full article
• When do cancellation fees apply?
  A cancellation fee of €5 will apply: Where you cancel 2 minutes or more after a driver accepts your request and is on route to pick you up. If you are not at the pick-up address within 5 minutes o... View full article
• What's a pre-authorisation?
  A pre-authorisation is a temporary hold of money on your payment method at the time of submitting your travel request, or when renting one of our mobility services. Thanks to the pre-authorisation ... View full article
• How can I contact my driver about a lost item?
  If you have lost property in a FREE NOW taxi, depending on when your journey took place, there are two ways to proceed. More than 7 days after your trip  If it has been more than 7 days since you c... View full article
• I couldn't reach my driver about my lost item
  If your trip has ended within the last 7 days, and you have not been able to call your driver via the app (click here for instructions), please, contact our Support Team to help you locate and reco... View full article
• How do I reset my password?
  Forgot your password? No worries, here’s how to reset it. Open the FREE NOW driver app. On the login page, click ‘Forgotten password?’. (see the 1st image below) A new page will appear (see the 2n... View full article
• Are all trips eligible for a Cancellation Fee?
  Ad-hoc/instant and pre-book trips booked via the FREE NOW app may be eligible for a Cancellation Fee if the following criteria are met: When the Driver cancels The Driver arrives at the pickup loc... View full article
• What should I do if a passenger forgot something in my car?
  If a passenger has left something inside your vehicle, then they will be able to contact you through the app, up to 7 days after the trip ends: Please note that this phone service is anonymised, s... View full article