This information is specific to Ireland, as your app locates you there. To view the policy for another country, visit our Help Centre in your browser.
👉 How do I start my bike trip?
👉 Can't start my bike rental. What can I do?
👉 Where and how can I park the bike?
How do I start my bike trip?
Before starting your rental, just make sure you have enough battery and internet on your phone, so you are able to unlock and lock the bicycle. Also, set your Bluetooth and GPS on!
To rent a bike and start your trip, follow the steps below:
- Open the FREENOW app and select the 2-Wheels tab
- Choose a bike near you. If you scroll up, you will see information about the vehicle (ID, battery level, prices, how to use it, etc.)
- Confirm your payment method and apply any promo code in case you have one
- Once you have picked a bike, simply click 'Start rental'. Sometimes, depending on the provider, you will need to scan* the QR code of the vehicle. For those bikes with an additional manual lock, pull the lock out of the right side of the rear wheel, and place it in the holder on top of the rear wheel
- Enjoy your ride!
Can't start my bike rental. What can I do?
There are some common reasons why you can't start the rental of an eBike:
- Issues with your payment method or temporary hold process
- GPS/location of your phone is off
- Data mobile is off (you should have it on, and wifi needs to be off)
- The bike has been rented/booked by another user
- The energy level of the bike is low
- The bike is damaged and for that reason, is not available
If this is not the case, and you still can't start the rental, contact our eBike provider immediately, so they can assist you:
MOBY
Can I pause my bike rental?
Yes!
You are able to pause your rental as many times as you'd like, as long as it doesn't exceed the maximal rental duration. Go shopping or pop into the coffee store, the eBike will wait for sure. Just use the in-app Pause function.
During the pause function, the bike will not be able to be moved, but you will still pay the price per minute. After 2 hours, the rental will automatically end.
After your break, simply end the Pause/Parking mode in your App to unlock the eBike and continue riding!
Where and how can I park the bike?
Before ending your rental, make sure that you are going to park in a designated parking spot - marked on the app with a blue 'P' - and that it is not blocking pavements, pedestrians, public roads or garages. Then, select 'End rental' in the App and push the kickstand down.
For bikes with an additional manual lock, put the lock through the hole on the right side of the back wheel.
Sometimes, we will also ask you to take a photo of your parked bike (Dott and forest) before ending your rental.
If you park outside the Operating Area or in a No Parking Area (orange zones), you may be charged additional parking fees.
There are different operating areas depending on each bicycle provider.
Also, you need to have your GPS and data mobile on (wifi needs to be off).