This information is for the United Kingdom, where your app is based. To check the policy for another country, visit our Help Centre in your browser and tap the ‘globe icon.
In what cities can I order a taxi with Freenow?
What booking options does Freenow offer?
How are drivers selected to work with Freenow?
In what cities can I order a taxi with Freenow?
In the UK, you can find Black Cabs as well as Ride (PHV, private car) in the following cities:
- London
- Brighton
- Derby
- Edinburgh
- Leicester
- Manchester
- Nottingham
- Oxford
- Reading
Our operating area covers zones 1-6 within London (excluding the district of Epping Forest) and the area surrounding the following major airports:
- Gatwick
- Heathrow
- London City
- Luton
- Stansted
Pick-up is not available from London Southend Airport, however, passengers can be dropped off there.
Heading abroad? Check out where else in Europe Freenow operates here.
What booking options does Freenow offer?
We offer Black Cabs* (Taxi) and Ride (PHV, private car). You can select from among the following specific options:
| Car Type | Car Capacity | How is the fare calculated? |
| Black Cab (Taxi) | 5 Passenger Seats | Metered Fare |
| XL Black Cab | 6 Passenger Seats | Metered Fare |
| Electric Black Cab | 6 Passenger Seats | Metered Fare |
| Ride | 4 Passenger Seats | Fixed-Fare |
| Electric Ride | 4 Passenger Seats | Fixed-Fare |
| Comfort | 4 Passenger Seats | Fixed-Fare |
*All of our Black Cab fleets are wheelchair accessible.
How are drivers selected to work with Freenow?
All Freenow Private Hire Vehicle (PHV) drivers are self-employed and carefully selected through a thorough application process, which varies by country and city due to local licensing requirements.
In London, PHV drivers must obtain a Private Hire Driver’s and Vehicle license from Transport for London (TfL), meeting strict eligibility criteria and passing extensive background checks.
Before joining Freenow, drivers undergo additional checks, a face-to-face meeting, and a thorough induction. Our Quality of Service team continuously monitors driver performance, acting on passenger feedback to ensure top-notch service and provide ongoing support to our drivers.