This could be a temporary hold. It is not a charge, but a card authorization by your bank. When you book a trip through the FREENOW app, your payment method is authorized to ensure that the payment method works or has sufficient funds.
Usually, this will appear as "Pending" and may also appear as FRN*hold.free-now.com in your online transactions. Although this is not an actual charge, your available balance will be temporarily reduced.
Don't worry, you will not be charged twice! Once the trip is completed or canceled, we will charge the actual amount and automatically request the release of this temporary hold - depending on the provider/bank, this may take up to 7 days.
If the held amount has not been released after 7 days, you need to contact your payment provider/bank for further information. FREENOW is unable to expedite this process.
If you paid for the trip both through the app and with cash/card, please contact our Support Team and attach all receipts.