This information is specific to Germany, as your app locates you there. To view the policy for another country, visit our Help Centre in your browser.
If the final cost is higher than you expected there are several reasons this might occur:
Fare type
Tariff
- Taxi > The taxi meter calculates the fare
Fixed price
- Ride (private car) > Prices for rides are offered in advance. The price you see when booking the ride is the price you will pay. The fare is calculated as follows: Base price + €0.90/km + €0.38 per minute.
The price is based on your estimated distance and any surcharges that may be applied during high demand. The final price may vary slightly if:
- you have to pay a waiting fee
- your journey takes significantly longer than originally assumed
- you have changed your destination and the route is longer than the original pickup location (you will always be prompted to confirm the new fare before changing your destination)
Here you can find everything about the different fare types.
Early exit from the vehicle
If you had to leave the vehicle before reaching the final destination and could not change this in the app, please contact us via the app and select the corresponding trip.
Additional fees
Additional fees may have been incurred. These fees are always transparently stated in the fare breakdown before booking your ride and on your invoice.
Here you can find more information about additional fees.
Temporary hold (pre-authorization)
You may have seen a temporary booking on your bank account, which occurs when your booking is accepted. This is not a payment but an authorization of your payment method to ensure it can cover the potential service costs. Detailed information can be found in our section Temporary Stop & Pending Transactions.