If the final cost is higher than expected, this may be due to several reasons:
Fare type
Metered fare
- Taxi > The taxi meter calculates the fare. City authorities set the price per kilometer and additional fees according to zones and tariffs.
Fixed
- Ride with a guaranteed price > Rides with Lite, Eco, Comfort, Premium, and Taxi XL services. The temporary stop fee is equal to the ride price.
Learn more about how the fare is calculated here.
Early vehicle exit
If you had to exit the vehicle before reaching the final destination and were unable to modify this in the app, please contact us through the app and select the related trip. Our customer service team will review your case and make the necessary refund/adjustment.
Additional charges
Additional charges may have been applied. These charges are always clearly stated in the tariff breakdown before booking a trip and on the invoice.
Temporary funds hold
You may see a notice of a temporary hold on your bank account, which is applied after accepting the reservation. This is not a payment but a pre-authorization of your payment method to ensure it can cover potential service costs. For detailed information, visit our Temporary Holds and Pending Transactions.