• How can I pay for my trip?
    FREE NOW makes it simple to move around your city or town.   Having a credit or debit card on your account makes it even easier! Rather than rummaging for cash or coins, just pay with a card and be... View full article
  • How can I add/remove a payment method?
    To add a new payment method in the app tap on your profile icon in the upper right-hand corner of the map view, then tap into the "Wallet" section.Once you can see the settings in the "Wallet" sele... View full article
  • What payment methods are accepted for car sharing?
    Currently, we only accept credit cards (Visa, Mastercard, American Express) as a valid payment option.We are working on extending this to bring you more options in the near future. View full article
  • What is a pre-authorisation hold?
    A pre-authorisation hold is a standard banking practice which places a temporary hold on funds when you add a payment method or request a trip with us. This allows the bank to confirm the payment m... View full article
  • When will you release my card pre-authorisation?
    FREE NOW will automatically release a pre-authorisation on our side within 30 minutes. However, it may take up to a week for the funds to be available for you to spend again, this will depend on wh... View full article
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