Payments & Methods

How can I pay for my trip?

FREE NOW makes it simple to move around your city or town. Having a credit or debit card on your account makes it even easier! Rather than rummaging for cash or coins, just pay with a card and be... View full article

How can I add/remove a payment method?

To add a new payment method in the app tap on your profile icon in the upper right-hand corner of the map view, then tap into the "Wallet" section.Once you can see the settings in the "Wallet" sele... View full article

What payment methods are accepted for car sharing?

Currently, we only accept credit cards (Visa, Mastercard, American Express) as a valid payment option.We are working on extending this to bring you more options in the near future. View full article

What is a pre-authorisation hold?

A pre-authorisation hold is a standard banking practice which places a temporary hold on funds when you add a payment method or request a trip with us. This allows the bank to confirm the payment m... View full article

When will you release my card pre-authorisation?

FREE NOW will automatically release a pre-authorisation on our side within 30 minutes. However, it may take up to a week for the funds to be available for you to spend again, this will depend on wh... View full article