• How can I report a safety issue that happened during my trip?
    When you take a trip with FREE NOW, the most important thing is to get there safely, and your safety is our number one priority. If you've been involved in a serious incident and are injured, or fe... View full article
  • How do FREE NOW handle safety issues?
    We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority. Read on to find out more about the steps we take to keep you safe w... View full article
  • My driver made me feel unsafe
    We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority.    We would never want our passengers to feel unsafe whilst travell... View full article
  • What should I do if I have an accident?
    In case of an accident, please ensure first the safety of yourself, anyone else in the vehicle and any other persons involved.Once safe, call the police immediately (110). Then call the Miles suppo... View full article
  • My driver's driving felt unsafe
    We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority.  We would never want our passengers to feel unsafe whilst travellin... View full article
  • I felt discriminated against by my driver
    We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority. Read more about the steps you should take if you need to report an ... View full article
  • My driver didn't match the profile on the app
    If the vehicle or driver that arrives at your pick up point does not match the details advertised in the app, do not get in the vehicle and contact us immediately.  Once a booking has been accepted... View full article
  • The quality of this vehicle was not satisfactory
    We expect all our drivers to keep their vehicles in good condition at all times and often perform routine checks on drivers and their vehicles. If you were not satisfied with the quality of the ve... View full article
  • My driver wasn't wearing a face covering
    We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority.    We have issued guidance to all FREE NOW drivers on face-covering... View full article
  • Covid-19: Health and safety guidance
    We are increasing our efforts to protect drivers and passengers using the app.  In order to make your experience when travelling with us as comfortable as possible, we have some recommendations f... View full article
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