• How can I report a safety issue that happened during my trip?
    When you take a trip with FREE NOW, the most important thing is to get there safely, and your safety is our number one priority. If you've been involved in a serious incident and are injured, or fe... View full article
  • How do FREE NOW handle safety issues?
    We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority. Read on to find out more about the steps we take to keep you safe w... View full article
  • My driver made me feel unsafe
    We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority.  We would never want our passengers to feel unsafe whilst travelli... View full article
  • My driver's driving felt unsafe
    We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority.  We would never want our passengers to feel unsafe whilst travellin... View full article
  • I felt discriminated against by my driver
    We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority. Read more about the steps you should take if you need to report an ... View full article
  • My driver didn't match the profile on the app
    If the vehicle or driver that arrives at your pick-up point does not match the details advertised in the app, do not get in the vehicle and contact us immediately.  Once a booking has been accepted... View full article
  • My driver wasn't wearing a face covering
    We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority.    We have issued guidance to all FREE NOW drivers on face-covering... View full article
  • The quality of my vehicle was not satisfactory
    We expect all our drivers to keep their vehicles in good condition at all times, and often perform routine checks on drivers and their vehicles. If you were not satisfied with the quality of the v... View full article
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