Need to update your contact info or password? You can make any changes to your Freenow profile right in the app.
For your security, our team is not able to edit your account details, and you can not do it through a web browser.
Update your details
Here's how to change your email address*, phone number or address:
- Go to 'Account' in the bottom left of the main screen.
- Tap your name to open your profile menu.
- Select the contact detail you want to update and then save your changes.
*Note: If you're updating your email address, you'll need to enter your Freenow account password.
Change or reset your password
If you're already logged in and want to change your password:
- Go to 'Account' in the bottom left of the app
- Tap your name to open the profile menu
- Scroll down to 'More' > 'Change password'
- Enter your current password, then enter and repeat your new password
- Tap 'Update password'
If you've forgotten your password and need to reset it, you can do this via the app or a browser:
Via the app:
- Open the app and tap on 'Sign in'
- Click 'Request a reset'
- Enter your email address and click 'Request code'
- We'll send you an SMS with a 4-digit code to the phone number registered to your Freenow account
- Enter the code to generate a new password
Via the browser:
- Tap this link and enter your Freenow email address
- You'll get an email with instructions in a few minutes
Remember: Your new password must be at least 8 characters long, not used before and can't include part of your username or email.
Recovering your account
If you have entered an incorrect phone number or email and can not sign in, or if you have lost access to your registered contact info, we won't be able to recover your account. We'll need to delete your profile so you can start fresh with the correct details.