How can I request a copy of the data that Freenow holds about me?

A copy of your data can be retrieved from Freenow by submitting a Subject Access Request to our Rider Care Team:

1. Go to our support page 
2. Tap on the 'Help' button located in the bottom right corner 
3. Select Get in touch > Leave a message
4. Fill in the form with your details. Make sure to enter the email address registered to your Freenow account
5. In the Main contact reason, select I want a copy of my personal data
6. We will get back to you once the request is completed

We take your privacy seriously and always comply with the General Data Protection Regulation (GDPR - 2016/679) when processing your personal information.

All the necessary information about your data can be found here: Privacy Policy

For authority requests, please send an email to: authority@free-now.com

There are two ways to contact our Rider Care team:

• Through the Freenow app: visit our 'Help' section and chat for instant guidance, quicker solutions and tailored support.
• Via the Help button: located in the bottom right corner of our support page- recommended if you don't have access to the Freenow app.

Heads-up!: 

• If you are a driver or fleet owner, tap here.
• If you are a B2B admin, tap here.