• How do I request a copy of my invoice
    Following a completed or cancelled trip that has resulted in a cancellation fee, you'll automatically receive a receipt from us. It'll be sent to the e-mail address registered to your FREE NOW acco... View full article
  • Why do I have two receipts for one trip?
    Your receipt email contains two receipts to reflect the transaction between you and the driver and between you and FREE NOW directly. One receipt shows the payment between you and the driver, medi... View full article
  • How can I make changes to my invoices?
    The details showing on your receipt are reflective of the information on the app at the end of your trip. If something doesn't look quite right or you'd like to amend something on your receipt, ple... View full article
  • When will I receive my receipt?
    Once your trip is complete, you'll receive a tax-deductible receipt from us. It'll be sent to the email address registered to your FREE NOW account. If your booking is with a Taxi (Black Cab) and y... View full article
  • Can I edit the invoicing address on a receipt I've already received?
    If you'd like to change the address on your receipt(s) we'll be happy to provide you with an updated receipt for your booking.Get in touch with our Passenger Care Team. They'll be happy to help! View full article
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