This information is for Spain, where your app is based. To check the policy for another country, visit our Help Centre in your browser and tap the globe icon.
Madrid
- On Fixed Price services, the toll is already included in the final amount. Therefore, you will not have to pay anything extra.
If the driver has requested for you to pay a toll, reach out to our support team via chat.
To chat with us, go to our 'Help' section in the app.
- For metered taxi fares, the cost of the toll must always be paid by the passenger. If you are charged for a toll, this will appear on your emailed Freenow receipt.
Barcelona
- On Fixed Price services, the only toll already included in the final amount is that of the Vallvidrera tunnel. Therefore, you will not have to pay anything extra.
f the driver has requested for you to pay that toll, reach out to our support team via chat.
To chat with us, go to our 'Help' section in the app.
- For taximeter taxis fares, the cost of the toll must always be paid by the passenger. If you are charged for a toll, this will appear on your emailed Freenow receipt.
Alicante, Asturias, Castellón, Granada, Málaga, Tarragona, Sevilla, Valencia, Vigo, Zaragoza
Depending on the route taken, it is possible that this includes tolls. The cost of the toll must always be paid by the passenger, regardless of the fare and the payment method selected.
When you are charged a toll, it will appear on your Freenow invoice sent to your email.