If you are having trouble with your company payment method, it's possible the card has expired and needs to be updated. You may only need to update the card's expiration date and CVV number.
For safety reasons, you cannot amend the details. You must delete the old card and enter the new card details.
Simply follow the next steps:
- Go to the ‘Settings’ tab in the left-hand column of the Admin Panel
- Select 'Payment'
- Click on the rubbish bin button next to the credit card information for its deletion
- Enter the new card details via the ‘Add a credit card’ button
If you have completed all these steps and the issues persist, send screenshots or videos of the incident to our Support Team. We will create an incident to be reviewed by our IT department and resolved as soon as possible.
American Express
If the selected company payment method is American Express, please contact our Support Team. We will resolve the issue as quickly as possible.
Airplus
If the selected company payment method is Airplus, please contact our Support Team. We will resolve the issue as quickly as possible.