This information is for Germany, where your app is based. To check the policy for another country, visit our Help Centre in your browser and tap the ‘globe icon.
Where does Freenow offer bikes for rent?
What should I do if I have an accident on my bike?
Where should I report any damage to the bike?
Where does Freenow offer bikes for rent?
In Germany, you can find us in Munich, Berlin, Cologne, Düsseldorf, Reutlingen, and Cologne.
To find a bike, simply open the app (2-Wheels) and explore the area you are in. All nearby eBikes will be displayed as bike symbols. If you don't see anyone, zoom out on the map to search a larger area.
When you select a bike, information about its location, prices, and battery level will be displayed.
Why does my bike slow down?
If your bike has automatically slowed down during a ride in progress, this could be due to 3 different reasons:
- You have entered a speed limit zone: Go-Slow Zones (yellow zones)- To comply with local regulations, in these areas, your bike's speed is automatically limited. Once you leave the Go-Slow Zone your bike should be able to travel at the normal top speed.
- The bike's battery level is low - If the vehicle has a low battery, it will start to gradually slow down until it stops. Remember to always check the energy level of the vehicle before renting it.
- You've gone outside the service area - All areas on the map marked in grey are 'No service area'. Any bike use is not permitted at all in these zones. If you do not return to the allowed operation, the vehicle will slow down gradually until it stops completely. You may also have problems ending your ride on the app.
What should I do if I have an accident on my bike?
Your safety is our top priority; that's why all bike tours are insured through our partners.
If you were involved in an accident, got injured, or caused damage to others, please seek medical help immediately and call emergency services at 112 / 110.
Once you are out of danger, please contact our partner provider immediately:
Voi
https://help.voi.com/lang/en_gb/
Dott
Where do I report damages to the eBike?
You must report all damages to the eBike directly to our provider:
Voi
Dott