Before starting your first moped trip, you will need to follow a simple process to Validate your Driving License and your ID document, as well as make sure you have a valid payment method. We accept debit/credit cards (Visa, Mastercard, American Express), PayPal, Google Pay, and Apple Pay.
You can book the moped with your personal account or with the FREENOW Business account (only if Multimobility services are enabled).
Validation of Driving License and ID card
The process is guided and will be automatically reviewed and approved within a few minutes. For insurance reasons, we only accept:
- Driving licenses of type B in card format issued by the European Union for at least 1 year
-
European ID cards / European passports / Residence permits with photo ID
In both cases, we cannot validate documents or temporary, digital documents without an identifying image.
Follow the following steps for your validation process:
- Click on 2 wheels and choose the scooter you want to rent
- Once you have entered the menu of the selected vehicle, go to 'Add the required documents'
- Enter the Address details
- In the 'Driving License' and 'Personal ID' tabs, select the issuing country and then take photos* of the front and back of your documents. Select "My license/ID is readable" or "Take a new photo" to repeat the procedure
- Take a selfie of your face. This allows us to verify it against the image on your documents. If you wear glasses, make sure your eyes are clearly visible
Once our partner Onfido has validated all your data, you will be notified and ready to start your rental.
*You must allow the FREENOW application to access your camera. You can enable access from your phone settings.