This information is for Italy, where your app is based. To check the policy for another country, visit our Help Centre in your browser and tap the ‘globe icon.
My helmet box on my moped is not opening. What should I do?
Where should I report any damage to the moped?
What should I do if I have an accident on a moped?
My helmet box on my moped is not opening. What should I do?
From time to time, it may happen that the scooter helmet box does not unlock, even if you started the rental through the App. If you heard a loud click from the helmet box when you started the rental, it means that the helmet box has been unlocked.
If not:
- Make sure the scooter is not in pause mode
- Make sure you have started the rental
- Try pressing the 'Open' button firmly
If everything is in order, but you cannot open the helmet box, contact our partner immediately for technical assistance:
Cooltra
- https://cooltra.com/it/contatto/
- freenow@cooltra.com
- +39 06 9209 9340
Ridemovi (Milan)
Where should I report any damage to the moped?
To report any damage to your moped or technical issues, please contact our partner supplier directly so they can assist you:
Cooltra
Click on the "Report a problem" button to chat live with Cooltra support or write to
- https://cooltra.com/it/contatto/
- freenow@cooltra.com
- +39 06 9209 9340
Ridemovi (Milan)
What should I do if I have an accident on a moped?
Your safety is our priority, so if you have been involved in an accident, are injured, or have caused damage to others, please seek medical attention and contact emergency services at 112.
Once out of danger, call immediately to our partner:
Cooltra
+39 06 9209 9340
Ridemovi (Milan)