Booking & Managing Your Trip request

👉 How to request a trip

👉 Can I book a car without a specific destination?

👉 How to add multiple stops

👉 How to make a pre-booking

👉 Can I order a trip for someone else?

👉 How to cancel my trip or pre-booking

How to request a trip

Booking is easy! Just follow the next steps:

1. Check your location accuracy or enter your pick-up address. Be cautious with autofill; manually enter if needed. Adjust the pick-up point by dragging the pin if necessary
2. Enter the destination and double-check the address and postcode for accuracy
3. Swipe up to see the nearest car distance and select your preferred fleet
4. Order your ride! Track your trip on the live booking page

Once the booking has been accepted, you'll see the driver's name, vehicle type, registration number and distance. You'll be notified as soon as the driver arrives.

Can I book a car without a specific destination?

Unfortunately, it is not possible to make a trip without entering a destination address.

However, you can change your destination address during your trip. The route charge will be adjusted accordingly and the driver will receive new route navigation. 

How to add multiple stops

You can now add up to 4 stops to your trip, either before ordering or during your ride. To do it, simply tap '+' on the ordering screen and enter the directions. The route and price will update automatically.

Important

• Reordering and removing stops: You can drag/reorder and remove stops before the trip starts. Once the ride begins, changes are not possible.
• Airport Rides: Multi-stop trips can include airport pickups or drop-offs.
• Fixed Fares: The feature is not available for fixed-fare rides. You must request a conventional Black Cab or PHV with a fare based on the taximeter.
• Pricing: Additional stops may increase the fare. You’ll see the updated estimate before confirming.
• Payment: Only cashless payment methods are supported for multi-stop trips.
• Timing: The app estimates the duration of each stop, though real times may vary due to traffic.

Note: If the new fare is higher than the original fare, your bank will create a second hold to cover the difference or cancel the original hold and create a new one for the revised amount. This will depend on your bank provider. Find more on Temporary Holds & Pending Transactions.

How to make a pre-booking

You can book a taxi at least 1 hour to 90 days in advance.

1. Open the app and select the 'Reserve' icon
2. Enter your 'Pickup' and 'Dropoff' destination
3. Choose a pickup date and time*
4. Select the service that suits your needs
5. Check that all the information is correct (pickup & dropoff destination, payment method, date and time). To change the date or time, click 'Edit'
6. Press 'Pre-book Ride' and confirm your order!

*Has the date been changed? If so, there are no vehicles available for the requested time slot. Simply change the time of your booking by 5 to 10 minutes.

• How will I know when my pre-booking is on its way?

On advance bookings, driver assignments may take longer than immediate trips. 

Once you place your pre-booking, your request will appear as 'Accepted', but it doesn't mean you have a driver yet. As soon as this happens, you will receive a notification. Make sure it says "Confirmed". The details of the driver and vehicle will appear 15 minutes before the time of the booking. Once the driver starts their trip to your pick-up point, you can see it on the map like in a normal booking.

• How do I change my pre-book date and time details?

This is only possible if no driver has yet accepted your request. Once accepted, you must cancel the pre-booking and send a new order.

To edit the date and time of your travel request, follow these steps:

1. Click on the 'Bookings' tab at the bottom of the main screen
2. Select the booking you wish to edit
3. Click on its details and select 'Edit'
4. Make the changes and confirm

Can I order a trip for someone else?

Yes, you can order a ride on behalf of someone and track the service via the live booking page. Simply book the trip from your FREENOW account (the fare will be debited to your account) and make sure to manually enter the pick-up point.

Also, contact the driver assigned to let him/her know and share the driver/vehicle information with the passenger to make things easier.

How to cancel a trip or pre-booking

• Cancelling your trip:

1. Click on 'Cancel Request' at the bottom of the order screen
2. Confirm your cancellation by selecting the most relevant reason for your cancellation

• Cancelling your pre-booking: