This information is specific to Italy, as your app locates you there. To view the policy for another country, visit our Help Centre in your browser.
Taxi fares are defined by the local government and are available in the taxi tariffs of each city.
The price shown in the app is an approximate value and provides an estimate of the final cost. The final price of a ride is calculated using a taximeter and depends on various factors, including the final destination, the duration of the ride, the time of the ride, the traffic, any applicable surcharges (e.g.‘luggage surcharges’ ) and predetermined fares.
In Rome, the Taxi Go travel option is available in the app, with a guaranteed maximum fare.
The final cost of the rides is always indicated in the ‘Rides’ section of the app and in the receipt, which is emailed to you at the end of the ride.
NOTE: FREENOW may apply additional costs such as the ‘Intermediation Fee’.
Fare types
- Metered: price defined according to distance travelled and duration of the ride and additional surcharges, if applicable. Taxi meters start when the ride is requested (or 10 minutes before a prebooking trip) because the taxi is already working to get to you. The final fare includes the initial charge plus the metered cost of the taxi's trip to your location.
- Taxi Go: guaranteed maximum price.