• What's a pre-authorisation?
    A pre-authorisation is a temporary hold of money on your payment method at the time of submitting your travel request, or when renting one of our mobility services. Thanks to the pre-authorisation ... View full article
  • Why are FREE NOW pre-authorising my payment method?
    Pre-authorisations - also known as pending transactions or holds - are used to make sure that the payment method works when ordering a trip. It will always apply for payments via Apple Pay or Googl... View full article
  • Why is my bank statement showing a pending transaction and a charge for the same trip?
    If you're seeing more than one FREE NOW entry on your bank statement connected to a recent order, rest assured you have not been charged twice.  When you request a trip, FREE NOW may place a tempor... View full article
  • Why has FREE NOW charged me even though I never took the trip?
    Every time you select 'Order taxi' and before a taxi driver is assigned to you, or when you rent one of our mobility services (scooter or bike), FREE NOW will apply a pre-authorisation on a payment... View full article
  • How much will I be pre-authorised?
    The pre-authorisation is based on your trip and takes into account the vehicle/mobility type and the covered distance. For taxi, the pre-authorised amount is usually the estimated fare amount. For ... View full article
  • When will my pre-authorisation be released?
    FREE NOW will automatically request the payment provider to release the temporary hold within 30 minutes for completed trips, and 15 minutes for cancelled trips. However, it may take up to 7 workin... View full article
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