• Where and how can I park the bike?
    Before ending your rental, make sure that the eBike is parked in a designated parking space - marked on the App - and that it is not blocking pavements, pedestrians, public roads or garages. Then s... View full article
  • Can't start my bike rental. What can I do?
    In case you can't start the rental, contact our eBike provider immediately, so they can assist you ASAP: Dott support@ridedott.com Tier support@tier.app  RideMovi support@ridemovi.com  Human Fore... View full article
  • Can't finish my bike rental. What can I do?
    RideMovi If you can't end the rental of your RideMovi bike, bear in mind that the ride will be ended automatically by the system after 2 hours. In order to request a refund, write them a request to... View full article
  • What are the requirements to rent a bike with FREE NOW?
    To rent our bikes, you don't need any documentation or previous experience. The only requirement is that you are over 18 years old and that you enjoy the wind in your face. For your safety and that... View full article
  • Where does FREE NOW offer bikes for renting?
    We are everywhere! Together with our partners, FREE NOW offer you electric bikes in: United Kingdom > London Ireland > Dublin France > Paris, Bordeaux, Marseille and Roubaix Germany > Munich, Berli... View full article
  • Who can rent bikes via FREE NOW?
    To rent our bikes, you don't need any documentation or previous experience. The only requirement is that you are over 18 years old and that you enjoy the wind in your face. For the moment, it is no... View full article
  • Where should I report any damage to the bike?
    You must report any damage to the eBike directly to our provider: BOND info@bond.info Cooltra info@cooltra.com Dott support@ridedott.com Tier support@tier.app  RideMovi support@ridemovi.com  View full article
  • There's a helmet on the bike, do I have to wear it?
    Yes! You must wear a helmet by law because the eBikes are supported for speeds up to 45 km/h.  Currently, not all of our bike supplier partners provide a helmet. However, we advise you to wear one ... View full article
  • How do I start my bike trip?
    Before starting your rental, just make sure you have enough battery and internet on your phone, so you are able to unlock and lock the vehicle. Also, set your Bluetooth on! Then, simply click on th... View full article
  • Can I pause my bike rental?
    Yes! You are able to pause your rental as many times as you'd like, as long as it doesn't exceed the maximal rental duration. Go shopping or pop into the coffee store, the eBike will wait for sure... View full article
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