Safety – FREE NOW

How can I report a safety issue that happened during my FREE NOW trip?

When you take a trip with FREE NOW, the most important thing is to get there safely, and your safety is our number one priority. If you've been involved in a serious incident and are injured, or fe... View full article

How do FREE NOW handle safety issues?

We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority. Read on to find out more about the steps we take to keep you safe w... View full article

My FREE NOW driver made me feel unsafe

We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority. We would never want our passengers to feel unsafe whilst travelli... View full article

My FREE NOW driver's driving felt unsafe

We know that when you take a trip, the most important thing is that you get there safely. Your safety is our number one priority. We would never want our passengers to feel unsafe whilst travelli... View full article

I felt discriminated against by my FREE NOW driver

FREE NOW operates a zero tolerance on discriminatory behaviour. In accordance with our licence requirements, we investigate every allegation fully before taking the appropriate action. This may inc... View full article

My FREE NOW driver/vehicle didn't match the profile on the app

If the vehicle or driver that arrives at your pick-up point does not match the details advertised in the app, do not get in the vehicle and contact us immediately. Once a booking has been accepted... View full article

My FREE NOW driver wasn't wearing a face covering

We have issued guidance to all FREE NOW drivers on face-covering requirements. We also advise on good hygiene and what to do if they start feeling unwell whilst out on the road. All our advice is b... View full article

The quality of my vehicle was not satisfactory

We expect all our drivers to keep their vehicles in good condition at all times, and often perform routine checks on drivers and their vehicles. If you were not satisfied with the quality of the v... View full article

Covid-19: Health and safety guidance

We are working closely with public health authorities and Transport for London to ensure that FREE NOW passengers and drivers remain safe during the ongoing Covid-19 pandemic. Don't travel if y... View full article