If you need to contact your driver before the trip begins, you have the option to call or text as they approach your pick-up destination.
To contact the driver:
- Once you've been allocated a driver, tap 'contact driver' at the bottom of the live booking screen (Image 1).
- This will ask if you want to text or call the driver. Select one of these options and proceed with your desired communication.
In order to ensure your calls connect, you'll need to make sure your phone number registered to the FREE NOW account is the same as the number you are using to make the call.
Are you wanting to contact your driver about a lost item but your trip is already complete? Follow our instructions, here.
If you're having difficulty reaching your driver, please reach out to our Passenger Care Team. They'll be happy to help!