This information is for France, where your app is based. To check the policy for another country, visit our Help Centre in your browser and tap the ‘globe icon.
Can someone under 18 travel alone?
Can I travel in a Freenow vehicle with my pet or service animal?
Do you have wheelchair-accessible vehicles?
Do Freenow drivers provide a child/baby seat?
Can I order a larger (XL) vehicle?
Can Freenow transport larger objects/furniture?
Can someone under 18 travel alone?
To take a trip with Freenow, you must be at least 18 years old, or be accompanied by an adult, or have the permission of your legal guardians. Otherwise, drivers may refuse to take you.
The adult in charge of the minor is entirely responsible for any use the minor makes of the App and the services offered by our platform.
Can I travel in a Freenow vehicle with my pet or service animal?
- Traveling with a service animal
According to the law, VTC drivers must accept a passenger with an accredited service animal at no additional cost.
If you encounter a Freenow driver refusing to accept a service animal, please contact us.
To chat with us, go to our 'Help' section in the app.
- Traveling with a non-service animal
Acceptance of a non-service animal is at the discretion of the driver. The animal must always travel in a carrier or with the appropriate restraint device.
If you fail to inform them, cancellation fees may apply if a driver is forced to cancel a trip at the pickup point due to a customer travelling with a non-essential animal. We strongly advise you to contact your ride's driver for confirmation, or to leave a message with your request.
Do you have wheelchair-accessible vehicles?
Our VTC fleet, across all categories, is not wheelchair accessible.
If you request a VTC and you have a folding wheelchair, a walker, a cane, or another assistive device, please contact the driver to ensure there is enough space and inform them if you need assistance.
Do Freenow drivers provide a child/baby seat?
Freenow drivers cannot provide child seats. However, their vehicles are all equipped with the Isofix system, which allows you to easily install your own child seat.
Our partner drivers are independent and responsible in case of an incident or inspection. Therefore, they may refuse to drive you if you do not bring a child seat.
Can I order a larger (XL) vehicle?
Yes! All vehicles in our 'Van' fleet offer enough space to accommodate up to 6 passengers.
Next to the vehicle type, you will find the maximum number of passengers that can fit in the vehicle. If you wish, you can specify the number of people traveling.
Can Freenow transport larger objects/furniture?
When it comes to transporting large items or furniture, the decision lies with the driver. Although Freenow does not offer a specific service for transporting oversized goods, drivers may still be willing to help you.
To increase your chances of finding a driver who can meet your needs, we recommend adding a message to your request (instructions here). This message can serve as a warning to the driver, allowing them to make an informed decision before accepting your trip.
Important: Freenow does not offer messaging services, and our drivers have no obligation to transport unaccompanied items. If a driver agrees to transport an item, Freenow cannot be held responsible for any damage or loss of the item, and cannot provide compensation in such cases.