👉 Can I book a car without a specific destination?
👉 How to make a detour or add stops during my trip
👉 Can I order a trip for someone else?
👉 How to cancel my trip or pre-booking
How to request a trip
Booking is easy! Just follow the next steps:
- Check your location or enter your pick-up address. Be cautious with autofill; manually enter if needed. Adjust the pick-up point by dragging the pin if necessary
- Enter the destination and double-check the address and postcode for accuracy
- Swipe up to see the nearest car arrival time and select your preferred fleet
- Order your ride! Track your trip on the live booking page
Once the booking has been accepted, you'll see the driver's name, vehicle type, registration number and distance. You'll be notified as soon as the driver arrives.
Can I book a car without a specific destination?
Unfortunately, it is not possible to make a trip without entering a destination address.
How to make a detour or add stops during my trip
If you need to make detours or intermediate stops (or even a change of destination) during your journey, you must request a conventional taxi with a fare based on the taximeter, as Taxi Fixed Price won't allow it.
To make a change in your destination while travelling, let your driver know.
How to make a pre-booking
You can book a taxi/ride at least 20 minutes to 90 days in advance:
- Open the app and enter your 'Dropoff' destination
- Tap 'Later'
- Choose a pickup date and time
- Select the service that suits your needs. Keep in mind that for Taxi Fixed Price services, the price initially shown is for the current moment, but it may change when you set the reservation time
- Check that all the information is correct (pickup & dropoff addresses, payment method, date and time). To change the date or time, click 'Edit'
- Press 'Prebook' and confirm your order!
- How will I know when my pre-booking is on its way?
On advance bookings, driver assignments may take longer than immediate trips.
Your request will then appear as 'Accepted', but it doesn't mean you have a driver yet. As soon as this happens, you will receive a notification. Make sure it says "Confirmed". The details of the driver and vehicle will when a driver has accepted you booking. Once the driver starts their trip to your pick-up point, you can see it on the map like in a normal booking.
How do I change my pre-book details?
This is only possible if no driver has yet accepted your request. Once accepted, you must cancel the pre-booking and send a new order.
To edit the pickup or drop-off address , date and time of your booking request, follow these steps:
- Click on the 'Bookings' tab at the bottom of the main screen
- Select the booking you wish to edit
- Click on its details and select 'Edit prebook'
- Confirm the changes
Can I order a trip for someone else?
Yes, you can order a ride on behalf of someone and track the service in the app. Simply book the trip from your FREENOW account (the fare will be debited to your account if paying via app otherwise they payment will have to be done directly to the driver) and make sure to manually enter the pick-up point.
Also, contact the driver assigned to let him/her know and share the driver/vehicle information with the passenger to make things easier.
How to cancel a trip or pre-booking
- Cancelling your trip
Cancel your trip free* of charge within 2 minutes of your request:
- Click on 'Cancel Request' at the bottom of the order screen
- Confirm your cancellation by selecting the most relevant reason for your cancellation
- Cancelling your pre-booking
- Click on the 'Bookings' tab at the bottom of the main screen
- Select the booking you wish to cancel
- Click on 'Edit prebook' and select 'Cancel Prebook'
- Choose the reason for your decision and confirm your cancellation
*According to our Fee Policy, depending on when you cancel your trip or pre-booking you may incur a cancellation fee. If a cancellation fee applies, you'll receive all the information by email.