Before you start your first trip with the moped, you must go through a simple process to validate your driver's license and your ID card and ensure that you have a valid payment method. We accept debit/credit cards (Visa, Mastercard, American Express), PayPal, Google Pay, and Apple Pay.
You can book the moped either with your personal account or with your FREENOW Business Account (only if the multimobility services are activated).
Validation of driver's license and ID card
The process is guided and will be automatically verified and approved within a few minutes. For insurance reasons, we only accept:
- Driver's license type B in card format with a minimum age of 1 year, issued by the European Union.
- European DNI / European passports / residence permits with photo ID
In both cases, we cannot validate provisional, digital documents, or documents without an identifying image.
Follow the steps below for your validation process:
- Click on Zweird and select the scooter you want to rent
- Once you are in the menu of the selected vehicle, go to 'Add required documents'
- Enter your 'address'
- On the 'Driver's license' tabs, select the issuing country and then take photos* of the front and back of your documents. Choose "My driver's license/ID is readable" or "Take a new photo" to repeat the process
- Take a selfie of your face. This way we can match it with the image on your documents. If you wear glasses, make sure your eyes are clearly visible
Once our partner Onfido has verified all your information, you will be notified and can start your rental.
*You must allow the FREENOW app access to your camera. You can enable access through your mobile phone settings.