👉 Can someone under 18 travel alone?
👉 Can I travel in a FREENOW vehicle with my pet or service animal?
👉 Do you have wheelchair-accessible vehicles?
👉 Do FREENOW drivers provide a child/baby seat?
👉 Can I order a larger (XL) vehicle?
👉 Can FREENOW transport larger objects/furniture?
Can someone under 18 travel alone?
To take a trip with FREENOW, you must be at least 18 years old, or be accompanied by an adult, or have the permission of your legal guardians. Otherwise, drivers may refuse to take you.
The adult in charge of the minor is entirely responsible for any use the minor makes of the App and the services offered by our platform.
Can I travel in a FREENOW vehicle with my pet or service animal?
FREENOW drivers must accept service animals. To transport non-service animals, tap here.
> Travelling with a service animal
According to the law, taxi drivers must accept passengers with service animals without any additional charges, unless the driver is exempt from transporting animals for medical reasons.
If a FREENOW driver refuses to allow your service animal in, contact us.
> Travelling with a companion/non-service animal
FREENOW has introduced a new "Pets" ride option (currently available only in Warsaw).
If you want to order a ride with a companion animal in Warsaw, select the "Pets" ride option.
When you order a Taxi/Comfort/Lite ride in Warsaw or any other city, the decision to carry the animal is made by the driver. If you do not inform the driver about the companion animal, they may refuse to fulfil the order, which may result in a cancellation fee.
Therefore, we recommend contacting the driver before arriving at the pickup location.
Remember: to travel with a companion animal, the pet must be in a carrier or on the passenger's lap.
To order a "Pets" ride:
- Expand the available ride options card
- Scroll until you see the "Pets" option
- Select "Pets"
- Tap "Order Pets"
*Note: Few drivers accept pets, so fulfilling your order may take longer.
Do you have wheelchair-accessible vehicles?
Currently, our vehicles are not wheelchair accessible. However, you can order a ride and add a note for the driver about the need for a larger car and assistance with boarding.
Do FREENOW drivers provide a child/baby seat?
FREENOW drivers are not required to provide child seats.
Drivers partnering with us are independent and responsible in case of an accident or inspection. Therefore, they may refuse to take you on a ride if you do not have your own child seat.
Can I order a larger (XL) vehicle?
Yes! All vehicles in our Taxi XL fleet offer enough space for 6 passengers.
Next to the vehicle type, the maximum number of passengers that can fit in it is provided. If you wish, specify how many people will be traveling.
Can FREENOW transport larger objects/furniture?
When it comes to transporting large items or furniture, the decision lies with the driver. Although FREENOW does not offer a special service for transporting oversized cargo, drivers may be willing to help.
To increase your chances of finding a driver who will meet your needs, we recommend adding a message to your request (instructions here). This message can serve as a warning to the driver regarding your cargo, allowing them to make an informed decision before accepting your trip.
Important: FREENOW does not offer courier services, and our drivers are not obligated to transport items unattended. If a driver agrees to transport an item, FREENOW is not liable for its damage or loss, nor can provide compensation in such cases.