I'm having trouble booking a trip
Reasons you might be unable to order a trip with Freenow:
- Outdated App: Ensure your app is up to date by checking the App Store (iOS) or Play Store (Android) for the latest version.
- Invalid Payment Method: Your card details may be incorrect, the card could be expired, or there may be insufficient funds in your account.
- No Cars Available: In rare cases, high demand may prevent cars from being available. If this happens, the app will notify you. Try again in a few minutes.
If you're still having trouble, please contact us with as much detail as possible, including screenshots of any error messages. This will help us resolve the issue faster.
To chat with us, go to our 'Help' section in the app and open a new conversation. If you need help with a ride, make sure to select the relevant booking.
I'm having trouble receiving notifications
If you're not receiving notifications about your driver assignment or their arrival at your pick-up point, it's likely because notifications are disabled on your device.
To enable Freenow notifications, follow these steps (note that the process may vary slightly depending on your phone's model and brand):
- Open your phone's Settings and go to the Notifications section
- Scroll down to find the Freenow app and tap on it
- Make sure the Allow Notifications toggle is switched on
This will ensure you receive all important updates from the app.