The Freenow Cashback Program rewards you for booking business trips through the Freenow app. Every time you complete a business ride, you’ll earn cashback that can be applied to your next private trip.
How does it work?
- Earn Cashback: When you book and pay for a business ride in the Freenow app, you automatically receive 5%* cashback on the fare paid.
- Track Your Earnings: Cashback is credited to your account once the business trip is completed. You can view your cashback balance under the 'Vouchers & Credits' section of your profile.
- Non-Transferable: The cashback earned is non-transferable and can be used for all trips.
*The 5% cashback offer ends on 31 December 2025. Subject to availability. T&Cs apply.
How to see my cashback balance
Your cashback balance will appear in the ‘Vouchers and Credits’ section of your profile within an hour after completing a business trip. If the balance is blank, it likely means the cashback has already been applied to a trip.
Can I earn cashback for private trips?
No. Cashback can only be earned for business trips. It is not possible to collect cashback on private trips. However, the credit collected from business trips can then be used to pay for all trips.
How to use the earned cashback
Your earned cashback will automatically be redeemed on your next private trip. Note that the cashback can be used for all trips.
- Currency Restriction: Cashback can only be used in the same currency as it was earned. For example, if you earn cashback in PLN, you cannot use it in Berlin if the currency there is different.
- No Expiry: Cashback credits do not expire.
- Eligibility: Currently, cashback can only be earned on journeys made by taxi or private hire car. Multi-mobility services will follow shortly.
Important:
If you have earned a Cashback Benefit on a business trip performed via Freenow Private Business Profile (PBT), and have used this benefit privately, it shall be distinguished depending on whether you are:
i) an individual engaged in business activities: the taxable cash equivalent benefit shall be taxed at a flat rate of 10% (court and tax administration practice do not coincide as to who (i.e., taxpayer or Freenow as agent) is responsible to collect and pay.
ii) an individual not engaged in business activities: Rewards up to PLN 2,000/per year per individual is tax exempt as income from bonus sales, while for rewards exceeding PLN 2,000/per year, the entire income is taxed at a flat rate of 10% income tax. Freenow is responsible for collecting and paying this tax.
iii) an entrepreneur: entire income is taxable (after deducting the costs of obtaining income).