This information is specific to Poland, as your app locates you there. To view the policy for another country, visit our Help Centre in your browser.
When you receive an invoice from us with errors, we can correct it up to 15 days after your trip.
After this time, you will need to issue a 'Credit Note'*, a document used to correct minor errors (such as addresses, tax numbers, dates, vehicle information, or product/service descriptions) on a previously issued invoice.
What should a credit note contain?
- the name of the Credit Note document
- sequential number and date of issue
- names or company names and abbreviated names of the issuer of the note and the issuer of the invoice, or the correcting invoice, along with their addresses and tax identification numbers
- data included in the VAT invoice to which the credit note relates
- indication of the corrected information and the correct content
After issuing the credit note, send two copies to the original issuer (by post or email), as it must be signed by the accounting department (in the case of a service charge) and by the fleet partner/driver (in the case of the service itself).
There is no requirement to mark it as "Original/Copy," but if you do, the original issuer will receive the original, and you will keep a copy to maintain organized documentation.
Below is a template of a credit note:
Where and in what form should I deliver the completed credit note
Contact our Support Team with the attached credit note.
*You can issue a credit note at any time, but not in the case of errors related to units, price reductions, refunds, or VAT rate errors. In such cases, use a correcting invoice.