This information is specific to Italy, as your app locates you there. To view the policy for another country, visit our Help Centre in your browser.
👉 How do I start my bike trip?
👉 Can't start my bike rental. What can I do?
👉 Where and how can I park the bike?
How do I start my bike trip?
Before starting your rental, just make sure you have enough battery and internet on your phone, so you are able to unlock and lock the bicycle. Also, set your Bluetooth and GPS on!
To rent a bike and start your trip, follow the steps below:
- Open the FREENOW app and select the 2-Wheels tab
- Choose a bike near you. If you scroll up, you will see information about the vehicle (ID, battery level, prices, how to use it, etc.)
- Confirm your payment method and apply any promo code in case you have one
- Once you have picked a bike, simply click 'Start rental'. Sometimes, depending on the provider, you will need to scan* the QR code of the vehicle. For those bikes with an additional manual lock, pull the lock out of the right side of the rear wheel, and place it in the holder on top of the rear wheel
- Enjoy your ride!
Can't start my bike rental. What can I do?
There are a few common reasons why you may not be able to start renting an eBike:
- Issues with your payment method or temporary hold process
- Your phone's GPS/location is turned off
- Mobile data is disabled (it needs to be enabled and wifi must be turned off)
- The bike has been rented/reserved by another user
- The bike's energy level is low
- The bike is damaged and therefore not available
If this is not the case and you are unable to start the rental, contact our eBike provider immediately so they can assist you:
RideMovi
Dott
Bird
https://www.bird.co/it/contact-us/
Can I pause my bike rental?
Yes! You can pause your rental as many times as you want, as long as you do not exceed the maximum rental duration. Whether you're grocery shopping or grabbing a drink at the bar, your bike will be there waiting for you. Just use the Pause function in the app. However, there are some rules and costs that depend on the eBike service partner.
Dott
We will continue to charge the same per-minute rate used in your city.
RideMovi
To pause your ride and keep your bike reserved, click "Parking". During temporary parking, the ride cost will be charged normally, as during bike usage.
Bird
To pause an active trip, enable the Lock option in the application. The vehicle will be reserved for a maximum of 75 minutes and you will continue to be charged by the minute.
After your pause, simply deactivate the parking mode (select "Continue the ride") in the app to unlock the bike and continue your journey.
After the pause, you can end the Pause/Parking mode from the app to unlock the eBike and continue riding!
Where and how can I park the bike?
Before ending the rental, make sure you are about to park in a designated spot - marked on the App with a blue "P" - and that you do not block sidewalks, pedestrians, public roads, or garages. Then, select 'End the rental' in the app and lower the kickstand.
For bicycles with an additional manual lock, insert the lock into the hole on the right side of the rear wheel.
Sometimes we may also ask you to take a photo of your parked bike before ending the rental.
If you park outside the operating area or in a no-parking zone (orange zones), you may incur additional parking charges.
Operating areas vary depending on the bike provider. Visit the following official websites to get all the instructions: