If you are having issues with your company payment method, it's possible the card has expired and needs to be updated. You may only need to update the card's expiration date and CVV number.
For safety reasons, you cannot amend the details. You must delete the old card and enter the new card details.
Simply follow the next steps:
- Go to the ‘Settings’ tab in the left-hand column of the Admin Panel
- Select 'Payment'
- Click on the bin button next to the credit card information for its deletion
- Enter the new card details via the ‘Add a credit card’ button
After all these steps, and if the issues still persist, please provide to our Support Team some screenshots or videos of the incident. We will solve it as soon as possible.