This information is specific to Greece, as your app locates you there. To view the policy for another country, visit our Help Centre in your browser.
If the final cost is higher than expected, this may be due to several reasons:
Taximeter fare
Taxi prices are calculated by the car's taximeter in real-time. The price shown in the app is just an estimate of the cost. The final fare may sometimes be higher than this estimate due to unforeseen circumstances, such as traffic, roadblocks, weather conditions, accidents, etc.
Early Vehicle Exit
If you had to exit the vehicle before reaching the final destination and couldn't modify it in the app, please contact us through the app and select the related trip. Our support team will review your case and proceed with any necessary refund/adjustment.
Temporary Hold
You may have noticed a temporary hold on your bank account, which is applied upon accepting your reservation. This is not a payment but an authorization of your payment method to ensure it can cover the potential cost of the service. For detailed information, visit the section Temporary Holds & pending transactions.