This information is for Greece, where your app is based. To check the policy for another country, visit our Help Centre in your browser and tap the ‘globe icon.
Where does Freenow offer bikes for rent?
What should I do if I have an accident on my bike?
Where should I report any damage to the bike?
Where does Freenow offer bikes for rent?
We offer RideMovi ebikes in Athens and Thessaloniki.
To find a bike, open the app (2-wheels) and explore your zone. All the eBikes close by will be shown as bike icons. If you cannot see anyone, zoom out on the map to search a wider area.
When selecting a bike, its location, prices and battery percentage will be displayed.
Why does my bike slow down?
If your bike has automatically decreased speed during a journey, it may be due to 3 different reasons:
- You have entered a speed limit zone: Go-Slow Zones (yellow zones) - To comply with local regulations, in these zones, your bike's speed is automatically limited. Once you exit the Go-Slow Zone, you should be able to ride at normal speed.
- The bike's battery level is low - If the bike has a low battery, it will gradually reduce speed until it stops. Remember to always check the vehicle's energy level before renting it.
- You have left the service area - All areas on the map marked in gray are "Non-Service Area". In these zones, the use of the bike is not allowed at all. If you do not return to the permitted service area, the vehicle will gradually reduce its speed until it stops completely. You may also have trouble completing your ride in the app.
What should I do if I have an accident on my bike?
Your safety is our priority, so all bike trips are insured by our partners.
If you have been involved in an accident, are injured, or have caused harm to others, we recommend that you urgently seek medical help via the emergency services (100).
Once everyone is out of danger, please contact our partner immediately:
RideMovi
Where should I report any damage to the bike?
In case of damage, injury, or any other malfunction of your bike, please contact our partner directly:
RideMovi