Account Access & Preferences

How do I log in to my FREE NOW passenger account?

You can log in with your email address and password, your phone number or your social media account. Log in via email Enter your email address and password. In case you forgot your password, you ca... View full article

How can I refer friends to FREE NOW and receive a voucher?

For every friend you successfully refer to FREE NOW, you will each receive a FREE NOW voucher! Want to know how? Check out the steps below: Open up the FREE NOW app and tap the profile icon in th... View full article

How do I opt out of marketing emails?

If you're wanting to opt-out of receiving updates from FREE NOW, you can do so very quickly in the app: Tap on the profile icon in the upper right-hand corner of the FREE NOW homepage Select 'Priv... View full article

How do I reset my password?

Resetting your password couldn't be easier! Via the browser: Click this link and enter your FREE NOW email address In a few minutes, you'll receive an email with additional instructions for reset... View full article

How does my passenger rating work?

Drivers have the ability to rate their passengers after every trip. The 'Rating' you see on your app is the average of all ratings you've received. You cannot see what individual drivers rated you.... View full article

Why does it say my email address is already in use?

When you attempt to register with FREE NOW and you get an orange pop-up message saying 'This email address is already registered with FREE NOW', it means an active account is currently associated w... View full article

How to update my profile information/password?

If you're simply wanting to change/update your existing information/password, it couldn't be easier! Follow our steps below: Tap on your profile icon in the top right-hand corner of the FREE NOW a... View full article