Before starting your first moped ride, you will need to go through a simple process of Validating your Driver's License (DLV) and your ID, and make sure you have a valid means of payment. We accept debit/credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
You can book the moped with your personal or business FREENOW account (only if multimobility services are activated).
Driver's License and ID Validation
The process is guided and will be automatically reviewed and approved within a few minutes.
For insurance reasons, we do not accept:
- Type B driver's licenses in card format with a minimum of one year, issued by the European Union
- European ID cards / European Passports / Residence permits with photo ID
In both cases, we cannot validate temporary or digital documents.
Follow the steps below for your validation process:
- Click on 2-wheels and choose the scooter you want to rent
- Once in the selected vehicle menu, go to 'Add required documents'
- Fill in your 'Address' details
- In the 'Driver's License' and 'ID' tabs, select the issuing country, then take photos* of the front and back of your documents. Select "My license/ID is readable" or "Take a new photo" to repeat the process
- Take a selfie of your face. This allows us to verify it against the image on your documents. If you wear glasses, make sure your eyes are clearly visible
Once our partner Onfido has validated all your details, you will receive a notification and be ready to start your rental.
*You must allow the FREENOW app to access your camera. You can enable access from your mobile phone settings.