How to manage my trip invoices/receipts & Update my invoicing details

Here you have all the information to manage your travel invoices/receipts:

👉 How do I get the receipt for my trip? 

👉 Why did I receive two receipts for one trip?

👉 Can I edit the invoicing address on a receipt I've already received? 

👉 How do I add/update my invoicing/billing address?

👉 How can I distinguish invoicing between my private and business trips?

How do I get the receipt for my trip?

> App payments

Once your trip is complete, you'll receive a receipt from us. It'll be sent to the email address registered to your FREENOW account.

You can also download your receipt directly from the app (if the taxi was taken within the last 6 months or up to the last 20 eBikes rentals): 

1. Go to 'History' in the bottom left corner of the app
2. Look for your trip in the Personal or Business tab 
3. Select the trip you'd like the invoice for
4. Tap 'Invoice' and select between 'Trip invoice' or 'Fee invoice' 

If a physical copy of your receipt is needed, you can request this directly from your driver.

> Cash payments

When you pay the driver directly, whether by cash or card, FREENOW will not provide you with a receipt. Instead, we send you a detailed fare overview to your email, and you can check your trip history in the app for more info.

If you need a receipt, request it from your driver directly after the ride or contact them within a week of your trip. You can see here how to contact your driver after the trip is over.

Why did I receive two receipts for one trip?

After each VTC ride with FREENOW, you will receive 2 invoices by email: 

• one corresponding to the fare amount, issued by FREENOW on behalf of the partner driver.
• the other corresponding to the service fees, issued by FREENOW on its own behalf.

We would like to clarify that the price breakdown displayed in the app will take into account these two elements.

How can I distinguish invoicing between my private and business trips?

Easily separate your private and business trips for simpler expense reporting by setting up your Business Profile in the app. Here’s how:

1. Open the app and tap on ‘Account’ or ‘Wallet’ in the bottom left corner
2. Select ‘Business profile’ or ‘Business payment method’
3. Fill out your business details and add a payment method
4. When ordering a trip for work, just switch to the business icon so it’s billed correctly
5. You can find the invoices for your business rides in your Business Profile

Additionally, you can connect your FREENOW account to SAP Concur or Cytric through the ‘Expense provider’ option for seamless expense tracking.

Can I edit the invoicing address on a receipt I've already received?

FREENOW cannot edit a bill that has already been issued, as we only act as an intermediary platform between passengers and drivers/partner providers.

The details on your invoice reflect the information you have entered in your passenger account, together with the driver's details and vehicle licence.

How do I add/update my invoicing/billing address?

1. Go to 'Wallet' in the bottom left corner of the app
2. Select 'Add billing address'
3. Enter the address and 'Save' 

This new billing address will appear on the next receipts for your trips paid via the app.