A successful trip is the joint responsibility of the passengers and the driver. Following these simple rules ensures everyone’s safety and guarantees that every trip with Freenow is as pleasant as possible.
Legal and essential safety considerations
- Always fasten your seatbelt: it is a legal requirement. Not wearing it puts your life and that of other passengers at risk and can cause significant harm to the taxi driver.
- Keep your hands and body inside the car: never lean out of the window. You’ll be breaking the highway code and putting yourself at risk of serious injury.
- Respect the passenger limit: don’t ask the driver to carry more people than the car can accommodate. Carrying more passengers than the vehicle’s licence permits is illegal.
- Keep young children safe: the use of child seats is compulsory when travelling with babies or children. Do not travel in a car that cannot provide one.
- Secure your luggage: and ensure that your bags and belongings do not obstruct the driver’s rear view.
- Be careful with the doors: always get in and out on the pavement side so as not to open the doors into oncoming traffic or towards cyclists.
Courtesy and respect towards the driver
- Minimise distractions: use headphones to listen to music, keep phone calls at a reasonable volume and avoid loud noises that might distract the driver.
- Keep the vehicle clean: avoid eating in the car, take care with uncovered drinks and don't leave any rubbish behind. Remember, it's your driver's workspace and livelihood.
- Be prepared: arrive on time at the pick-up point so that the driver does not have to double-park or block traffic.
- Be kind and considerate: a polite tone and respect for the vehicle and the taxi driver make the trip better for everyone.