How to Log In to Freenow Concierge
Open your invitation email: Locate the email sent by your Freenow contact person containing your team's unique Concierge link.
Sign in: Click the link and log in using your Freenow account credentials.
Bookmark the URL: Save your unique Concierge link in your browser's bookmarks bar so you and your team can access the portal quickly.
Tip: We recommend using Google Chrome for the smoothest experience.
How to Book a Taxi Through Freenow Concierge
Follow these steps to arrange an immediate ride or schedule a future trip:
Enter the Pick-up Address: Your default address will auto-fill automatically. Update it if needed. (Note: Pick-up and destination addresses are powered by Google Maps. Adding a destination is optional but recommended to view price estimates.)
Add Passenger Details: Choose between Default details or Passenger details depending on who should receive trip updates.
Select the Vehicle Type: Choose from Taxi, Taxi XL, Ride, Ride Comfort, or other local fleet options.
Select Payment Method: Select cash, card, or—if using a Freenow for Business account—a charged journey billed to the company account.
Add a Driver Note: Add any specific details, such as pick-up points or guest room numbers.
Confirm Booking: Tap "Order now" for immediate dispatch, or adjust the date and time to prebook up to 60 days in advance.
Choosing Contact Details: Default vs. Passenger
Information |
When to Use |
How It Works |
Default details |
Best for fast, routine bookings. | Auto-fills your venue's saved name and phone number. Use the "Note to driver" field to include room numbers or special requests. |
Passenger details |
Best when guests need direct updates. | Enter the passenger's full name and mobile number (with country code). They will receive live SMS updates. These details are kept private and never shared with the driver. |
How to Set Default Preferences
Streamline your workflow by configuring default preferences once in the Settings menu. These settings will automatically apply to future bookings:
Default Pickup Location: Save your exact pick-up address under a customized label (e.g., "Hotel - Lobby").
Default Vehicle Type: Set your preferred vehicle category and drag options to reorder how fleet types appear on your screen.
Driver Note: Add a standing instruction that attaches automatically to every order.
How to View and Manage Your Trip History
Tap "Trips" in the top left corner of the screen to manage active, scheduled, and past bookings:
View Driver Information: Driver details will appear in the sidebar as soon as a ride is accepted.
Live Map Tracking: Click on any active trip to track the driver's progress on the map in real time.
Cancel a Booking: Select the specific trip and tap "Cancel".